Frontline Leadership

The Role Of The Leader is the introductory session for the program. It sets the stage for understanding the critical role leaders play in the success of the organization and the qualities, skills, and traits required of highly effective leaders. 

Effective communication is an essential skill for leaders at all levels of the organization. This session introduces a model and language for understanding personality and communication differences while providing precise and practical tools for adapting communication to be more effective in the workplace. 

This session uses current research and best practices to take a close look at the psychology behind what brings out the best performance in employees. It will help you you understand the actions and behaviors necessary to create an engaged workforce.

This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. You will assess your team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.

The essential skill for a leader to have is the ability to communicate effectively. Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. You will also explore how adapting your communication approach can result in greater cooperation, reduced conflict, and more productive work environments.

Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform specific tasks but also how they are to behave and act within their role on the team. Often, leaders fail to communicate clearly and specifically what they want, resulting in poor performance, increased frustration, and lower morale. This session provides activities and tools for clearly communicating on-the-job expectations.

One of the challenges many leaders face is identifying who to give their time and attention. Having a clear blueprint for managing employee development helps leaders better utilize their time and energy. The Employee Development Model provides a clear framework for analyzing employee needs and tailoring communication to meet those needs. 

This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. You will explore the behaviors needed for effective coaching, view examples of effective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.

Conflict is a normal part of the workplace. When handled appropriately, conflict can result in better solutions and practical problem-solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on your team.

Front line leaders are often in the position of having to communicate changes that occur from upper management. Sometimes those changes are unwelcome by individual contributors. Front line leaders must understand the emotional reaction employees have to change and how to manage those reactions best while supporting the direction of the organization. This session provides an overview of the impact of change within an organization and tools for best planning and conducting a change conversation with your team.