Enhanced Cyber Security Measures
Protecting you, your personal information and the college from cyber threats is our top concern. So we have implemented new tools and login procedures.
E-mail Security – Microsoft Defender
Eastern Iowa Community Colleges uses Microsoft Defender to protect against spam, viruses, and phishing. Microsoft Defender integrates directly into our existing Microsoft 365 apps (Outlook, Teams, etc.) and provides:
- Better threat detection: Faster, smarter filtering of spam, phishing, and malicious emails.
- A unified experience: No more logging into external Barracuda portal pages; everything is handled right inside your Outlook app.
- A cleaner inbox: Smarter automatic sorting of junk and promotional mail.
What This Means for You
For the most part, this transition will happen automatically in the background. However, please keep the following in mind:
New Quarantine Notifications
If an email is flagged as suspicious, you will receive a standard Microsoft quarantine
email instead of the old Barracuda digest. The email will come from quarantine@messaging.microsoft.com
You can easily review, request release, or block these emails directly from the notification.
Emails will contain a link to the quarantine page, which should automatically login and bring up a log of all blocked emails. If there is an email within the list that is needed, you can request release and our security team will review to see if it is safe to release into your email.
How to Report Phishing
If a suspicious email slips through to your inbox, please use the built-in "Report" button (the fish hook icon) at the top of your Outlook toolbar to flag it. Or you can use the Report as junk, phishing or not junk button on the top of the 3 ellipses (dots).
Need Help?
If you have any questions or notice any issues with your email delivery after the switch, please reach out to:
IT Service Desk
Monday – Thursday, 7:30 a.m. – 6 p.m.
Friday, 7:30 a.m. – 4:30 p.m.
By phone 563-336-3456 or email helpdeskFREEEICC
Self Service Password Management
Need to reset or request your network password? Go to the EICConnect login screen. When you have the username and password visible, you will see the word “Reset” just below that. This link allows you to reset your password or request a new one. This streamlined system gives you control and an immediate response so you can start your day.
Please note new users cannot reset their password until they have signed into their
account.
- Within your initial login screen, you will see the link called “Reset Password.” Click
on that link before attempting to log in.
- There will be a few steps to take in order to reset your password. The first screen
will request your school email account. That will be the school account ending in
live.eicc.edu. Once entered, click next.
- Next, you will be asked what method you would like to be notified. The quickest method
is generally your cell phone (which can be selected in the drop down box). Otherwise,
you can select to send a verification code to your alternate email address. Once you
select your method, enter your information when prompted. Click next when finished.
- The next request will be for the verification codethat was sent to either your email or cell phone (depending on what you selected).
Enter the verification code and click next.
- The system will need to have a second method of sending your verification code. Select
the second method, enter your information and click next. A verification code will
be sent to you per the method you indicated. Enter the verification code once you
receive it.
- After setup, you will be able to enter your new password. Enter your password and hit next.
- Once your password is entered and you click on next, the final screen will show. Click
on Finish. You are now ready to enter the new password you created.
Multi-Factor Authentication
Securing Student Email
EICC has enabled Multi-Factor Authentication (MFA) for email access from outside of
the EICC network. This includes cell phones.
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is an additional layer of security that keeps your
account safe. With MFA, you will be using something you know (your password) with
something you have (your device/smartphone) to confirm your identity. You can learn
more about MFA at Microsoft.com
What do I have to do?
Verify that your contact information on file with the college is correct and includes
your cell number and an additional personal email address that you can access.
What do I have to do to use MFA?
You'll get an extra prompt to enter a text code and email code when you first access
email from outside the EICC network. This extra prompt will be repeated every 3-4
weeks. In some cases, if you have an older device or older email apps, you may have
to remove and reconfigure your email account to begin using MFA. Instructions are
below, and the EICC IT Service Desk is standing by if you need extra help. Call 563-336-3456.
ANDROID and APPLE IPHONE
Open the email application on your phone.
Select sign-in and type in your password on the “enter password” screen and select
sign-in. Wait for a text message with your authentication code. Once you receive the
code, type it in to the “enter code” screen and select verify.
If you have the Microsoft authentication app
The authentication screen will prompt you to sign in to the network. Enter your full email address and your network password.
The MFA app will prompt you to approve the request. On the MFA screen, select approve.
Once accepted, the screen will notify you of a successful login.
APPLE IPHONE using Mail app
Delete your existing Exchange mail app by navigating to Settings, Mail and Exchange.
Then select delete account. A second screen will appear, select delete account once again.
To add the account back, go to settings, mail and add account. Select exchange from the list of mail apps.
Complete the authentication steps in Part 1.
Select what options you want to sync with your mail app. Then select save.
Once setup is complete, open your mail app to access your inbox.
ANDROID PHONE using the mail application. Instructions may vary by brand and carrier.
On your phone, open settings. Then scroll down and select Accounts and Backup.
Select Accounts, then Add Account and finally select Exchange.
Type in your full email address, select next. The system will search for your account. Type in your full email address once again and your network password.
Complete the authentication steps in Part 1.
Once setup is complete, you will be notified that your account is ready to go.